Returns & Replacement

We want you to love what you receive. Because each item is 3D-printed to order, please read this carefully.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or not as described, contact us within 7 days of delivery with a photo/video and your order ID. We will reprint and reship a replacement free of charge, or issue a refund — your choice.

UNBOXING VIDEO

A clear unboxing video helps us process damage claims fastest. We recommend filming the package opening.

MADE-TO-ORDER ITEMS

Because items are custom-printed for you, we do not accept returns for change of mind, wrong size selected, or minor variations in colour/texture that are inherent to 3D printing (layer lines are a feature of the process, not a defect).

HOW TO CLAIM

WhatsApp us your order ID + photos within 7 days of delivery. Approved replacements are dispatched within 48 hours.

REFUNDS

Approved refunds are processed to your original payment method within 5–7 working days.